Real humans, real fast

We're here when it matters most

Whether your dog is lost right now or you have a billing question, the Pup Finder team responds quickly and personally.

Rescues, shelters, vets, groomers, and breeders get bulk pricing and a dedicated success rep.

Activate Lost Mode from your dashboard, then call us. We'll help amplify the alert.

Frequently asked

How fast will I get an SMS when my dog is found?

Alerts are typically delivered within 5–10 seconds of the finder approving location sharing.

What if the finder doesn't have the app?

There is no app. Anyone with a smartphone camera can scan the tag and reach the finder page instantly.

Can I cancel anytime?

Yes. Cancel from your account in one click. Your tag continues to point to a 'this pet is no longer monitored' page so it can never be misused.

What happens if I lose my tag?

Order a replacement from your dashboard for $9.99. Your pet profile and history are preserved.